Job Responsibilities:
Contact customers to remind them about periodic services and service due dates.
Follow up with customers after vehicle servicing to collect feedback.
Handle customer queries, complaints, and service-related requests.
Make follow-up calls for service appointments and pending services.
Maintain customer databases and call reports using Excel.
Coordinate with Service Advisors and the workshop team to ensure customer satisfaction.
Inform customers about service offers, campaigns, and special promotions.
Maintain valuable customer relationships and improve customer retention.
Required Skills:
Positive communication and telephone-handling skills.
Basic computer knowledge and MS Excel skills.
Positive customer-handling and follow-up skills.
Ability to communicate politely with customers.
Freshers and experienced candidates can apply.
Qualification: Any Degree / Diploma (preferred).
Pay: From ₹13,000.00 per month
Perks
Cell phone reimbursement
Commuter assistance
Health insurance
Provident Fund