Ranka Jewellers is Hiring for CRM Head

Position: CRM Head

Industry: Jewellery / Luxury Retail

Experience: Relevant experience in CRM, preferably in jewellery or premium retail.

Key Requirements
Must have solid knowledge of CRM software, customer relationship management, and CRM processes.
Experience in jewellery retail or luxury retail will be preferred.
Ability to manage customer databases, purchase history, and customer segmentation.
Knowledge of customer retention, repeat sales, loyalty programmes, and customer engagement.
Experience in managing customer complaints, feedback, and service recovery.
Ability to plan customer follow-ups through calls, WhatsApp, SMS, and other communication channels.
Knowledge of CRM reports, MIS, customer analytics, and sales conversion tracking.
Ability to manage a CRM team, set targets, and monitor performance.
Robust communication, coordination, analytical, and leadership skills.





Key Responsibilities
Develop and implement CRM strategies to improve customer retention and repeat purchases.
Maintain accurate customer data and ensure effective use of CRM software.
Drive customer engagement through personalised communication, festive campaigns, and special occasions.
Build strategies for high-value customers, loyal customers, and inactive customers.
Monitor customer satisfaction, complaints, and resolution timelines.
Track CRM KPIs, including repeat purchase rate, customer retention, campaign response, and conversion.
Coordinate with showroom sales teams to generate business through existing customers.
Prepare regular CRM performance reports for management.

Pay: ₹32,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Crm Head Pimpri Chinchwad (Pimpri-Chinchwad)
🏢 RANKA JEWELLERS CHINCHWAD
📍 Pimpri-Chinchwad