Conduct regular field visits to customers with overdue accounts.
Educate customers on repayment obligations and resolve queries.
Negotiate repayment plans and assist in restructuring when necessary.
Collect payments and issue receipts as per company policy.
Maintain accurate records of visits, collections, and customer interactions.
Identify potential default risks and escalate cases to management.
Coordinate with branch staff and legal team for recovery actions.
Ensure compliance with regulatory and ethical standards during collections.