Job Title: Customer Support Specialist – Japanese Language

Location: Jaipur (In office)

Employment Type: Full-time

Salary: INR 9.6 LPA

About the Role

We are hiring a Japanese Language Customer Support Specialist to assist Japanese-speaking customers through chat, email, and other support channels. The role involves resolving customer queries, providing product/service information, and ensuring a high-quality customer experience.

Key Responsibilities
Handle customer queries and complaints in Japanese and English via chat, email, and ticketing systems.
Provide accurate information regarding products, services, orders, billing, and account-related issues.
Resolve customer concerns promptly while maintaining service-quality standards.




Document customer interactions and follow up as required.
Coordinate with internal teams to resolve escalated issues.
Meet productivity, quality, and customer-satisfaction targets.

Requirements
JLPT N2 certification is mandatory.
Robust Japanese reading, writing, and communication skills.
Good English communication skills.
Prior customer support, BPO, or customer-facing experience preferred.
Freshers with strong Japanese language skills may also apply.
Ability to work in a target-driven, customer-focused setting.
Must be comfortable working from the Jaipur office.

📌 Customer Support Executive – Japanese Language Rajasthan
🏢 Digivance Solutions
📍 Rajasthan