Location: Okhla Industrial Area Phase-i, Delhi, Delhi
Roles & Responsibilities
Handle customer queries through calls, emails and other communication channels.
Communicate professionally with international customers and understand their requirements.
Provide accurate information and suitable solutions to customer queries.
Assist customers with product, service and process-related concerns.
Maintain a positive and professional customer experience.
Follow up with customers whenever required.
Maintain proper records of customer interactions and updates.
Coordinate with internal teams for timely resolution of customer concerns.
Identify suitable sales opportunities during customer interactions.
Recommend relevant products or services based on customer requirements.
Work towards achieving assigned sales and performance targets.
Maintain good customer relationships through effective communication.
Requirements
Excellent English communication skills are mandatory.
Must be confident while communicating with customers.
Should have good sales and convincing skills.
Good interpersonal and problem-solving abilities.
Positive attitude and willingness to learn.
Fresher candidates can apply.
Ability to work in a target-oriented setting.
Positive listening and customer-handling skills.
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks
Commuter assistance
Food provided
Health insurance
Life insurance
Provident Fund
Application Question(s):
How much do you rate your English communication skill out of 10 ?
How many months of experience do you have in calling related role ?
What's your last in-hand salary ?
Are you ok with sales role as well with higher incentives ?
Education:
Bachelor's (Preferred)
Language:
English (Preferred)
Work Location: In person
📌 Cse Customer Support Executive Okhla Phase I
🏢 Prathama BPO
📍 Okhla Phase I
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