Role & responsibilities
Manage customer queries and provide support through chat and phone calls.
Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
Resolve customer issues promptly while ensuring a positive customer experience.
Coordinate with internal teams to address escalations and ensure timely resolution.
Maintain accurate records of customer interactions and follow-ups.
Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
Adhere to company policies, processes, and service quality standards.

Preferred candidate profile
Freshers are welcome to apply.
Positive communication skills in Hindi and English (Hindi is mandatory).
Robust customer-handling and problem-solving abilities.
Comfortable handling both chat and voice support.
Basic computer knowledge and ability to learn current tools.
Customer-focused, patient, and willing to work in rotational shifts and rotational weekly offs.
Immediate joiners preferred.

📌 Customer Support Executive Bengaluru
🏢 Sliksync Technologies
📍 Bengaluru