Job highlights
Bachelor s degree in business administration or relevant field
A maximum of 5 years of proven experience in a customer service position
Good working knowledge of MIS tools,applications,and concepts such as ERP,CRM,ERP,etc
Positive understanding of management practices and techniques

CSE (Customer Service Executive & MIS) Sigma Group CSE (Customer Service Executive & MIS) CSE (Customer Service Executive & MIS)

Head Office Indore (Madhya Pradesh)

Job Location Indore

Salary 3 lac to 5 lac CTC LPA

Immdiate Hiring Responsibilities:
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Valuable working knowledge of MIS tools, applications, and concepts such as ERP, CRM, ERP, etc.
Maintaining accurate records and documenting all customer service activities and discussions.
Develop, implement,



and maintain MIS systems (i.e., system development and upgrades, application interfaces, data entry, reporting, and data archiving); provide technical support to end users; and train users.
Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
Assessing service statistics and preparing detailed reports on your findings.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.

Requirements:
Bachelor s degree in business administration or relevant field.
A maximum of 5 years of proven experience in a customer service position.
Proficiency in Microsoft Office and other related customer service software.
Outstanding written and verbal communication skills.
Valuable understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

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