Role & responsibilities

Role: Handle incoming customer calls,

resolve queries/complaints, provide basic technical support

Key Skills: Robust communication,

positive listening, phone etiquette,

tech-friendly

Responsibilities

Manage multiple calls efficiently

Ensure quick and digital resolution of issues

Build positive customer relationships &

handle escalations

Expectation

Good product & process knowledge

High call handling & resolution efficiency

Contribute to team performance and customer satisfaction

Requirement Details

Education Qualification

Electrical Engineer preferred

Experience (in years)

2

Skill Set Requirement

Strong verbal & written communication skills

Good listening skills & phone etiquette

Basic technical understanding (electrical/

products)

Ability to handle multiple calls & multitask efficiently





Valuable problem-solving & customer handling skills

Comfortable with computers, CRM tools & digital platforms

Ability to remain calm and de-escalate situations

Preferred candidate profile

Role: Customer Service, Industry Type: Packaging & Containers, Department: Customer Success, Service & Operations, Employment Type: Full Time, Temporary/Contractual Role Category: Customer Success, Service & Operations - Other Education UG: B.Tech / B.E. in Electrical read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportCalls HandlingInbound CallsCustomer Carecustomer handling Customer RelationshipCommunication Skillspre salesSolving QueriesOutbound Calling

📌 Customer Support Executive Mumbai
🏢 Search Advisers Services ( GUJ
📍 Mumbai