Industry: Consultation-Based Mobile Application

Salary: ₹12,000-₹24,000 per month

Job Type: Full-Time

Location: Kirti Nagar, Delhi

About the RoleWe are looking for a customer-focused and proactive Customer Support Executive to handle customer queries and provide a smooth experience on our consultation-based mobile application. The candidate will assist users with app-related issues, bookings, payments, wallet/recharge queries, and connecting with consultants.

Key Responsibilities
Handle customer queries through calls, WhatsApp, chat, and other support channels.
Assist users with app navigation, registration, login, and account-related issues.
Resolve queries related to consultation bookings, chat/call sessions, recharge, wallet balance, and payments.
Coordinate with consultants and internal teams to resolve customer concerns.
Follow up with customers regarding unresolved issues and ensure timely resolution.
Help customers understand app features, offers, and ongoing promotions.
Handle customer complaints professionally and maintain high customer satisfaction.
Maintain records of customer interactions, complaints, and resolutions.
Identify recurring customer issues and share feedback with the relevant team.




Support customer retention and encourage users to continue using the application through helpful and timely assistance.

Required Skills & Qualifications
Good communication skills in Hindi and English.
Basic knowledge of mobile applications and digital payment processes.
Strong problem-solving and customer-handling skills.
Patient, polite, and professional approach while dealing with customers.
Ability to manage multiple queries and follow up consistently.
Basic computer knowledge and familiarity with WhatsApp, CRM tools, and spreadsheets.
Prior experience in customer support, customer service, or a BPO is preferred. Freshers with positive communication skills may also apply.

Preferred Candidate Profile
Customer-friendly, responsible, and detail-oriented.
Comfortable working in a fast-paced, customer-centric environment.
Able to handle customer complaints calmly and efficiently.
Willing to learn about the application's features, consultation process, and support workflows.

Salary & Benefits
Salary Range: ₹12,000 – ₹24,000 per month, depending on experience, communication skills, and suitability for the role.
Chance to learn and grow in a technology-driven business.
Supportive work setting with opportunities for career development.

📌 Customer Support Professional New Delhi
🏢 All India Institute Of Occult Science
📍 New Delhi