Salary: ₹16,000 – ₹25,000 per month (based on experience and interview performance)
About Fery Rides
Fery Rides is a women-focused ride service in Delhi-NCR. We provide secure and reliable travel through electric scooties and cabs driven by women.
About the Role
We are looking for a friendly and responsible Customer Support Executive who can help customers with their queries, bookings, complaints, and other ride-related issues.
Key Responsibilities
Handle customer queries through phone calls and WhatsApp.
Help customers with ride bookings, cancellations, and refund requests.
Resolve customer complaints and ride-related issues.
Coordinate with Sister Partners and the operations team.
Follow up on pending issues until they are resolved.
Maintain records of customer queries and complaints.
Ensure customers receive timely and helpful support.
Skills Required
Positive communication skills in Hindi and basic English.
Basic computer knowledge.
A polite, patient, and helpful attitude.
Positive problem-solving and coordination skills.
Ability to handle multiple queries responsibly.
Eligibility
Minimum 1 year of experience in customer support, telecalling, or a similar role.
Experience in transportation, travel, or ride-hailing services is an advantage.
Freshers are not eligible for this position.
Join Fery Rides and help us make every ride a better experience!
📌 Customer Support Representative Gurugram
🏢 Fery Rides
📍 Gurugram
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