We are seeking a dedicated and experienced Customer Support Team Lead to join our agile team in Karnataka or Tamil Nadu. The ideal candidate will have a strong background in customer support and service, particularly within the BPO and international call center sectors. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities
Lead and manage a team of customer support agents, providing guidance, training, and support to enhance their performance.
Monitor team performance metrics and implement strategies to improve service quality and efficiency.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
Collaborate with other departments to streamline processes and improve the overall customer experience.
Conduct regular team meetings to discuss performance, share updates,



and foster a positive team setting.
Stay updated on industry trends and best practices in customer support and service.

Required Skills
Proven experience in customer support or customer service roles, preferably in a BPO or international call center environment.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to handle high-pressure situations and resolve conflicts effectively.
Familiarity with customer support software and tools. If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting chance. Join us in delivering outstanding support to our customers and making a positive impact in our organization.

This job is provided by Shine.com

📌 Customer Support Team Lead Mysuru (India)
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