Customer Support Specialist Chennai

Customer Support Specialist Chennai

19 Oct
|
Technoarete Research and Development Association
|
Chennai

19 Oct

Technoarete Research and Development Association

Chennai

Experience: 1–3 years in Customer Support / Customer Success / Customer Service.

Key Responsibilities

Handle customer queries via Phone, Email, WhatsApp & Zoho Desk.

Resolve issues within SLAs and ensure customer satisfaction.

Handle refund/cancellation requests with a retention-first approach.

Follow up with customers and reduce churn.

Coordinate with internal teams for issue resolution.

Maintain CRM/Helpdesk records and customer feedback reports.

Required Skills

Excellent verbal and written English.

Robust communication, empathy, and problem-solving skills.

Customer-first mindset.

Positive multitasking and conflict-resolution abilities.

Zoho Desk/CRM experience preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Customer Support Specialist Chennai
🏢 Technoarete Research and Development Association
📍 Chennai

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