Job Title: Lapse Package Coordinator – Healthcare Customer Service
Company: Progenesis IVF
Job Type: Full time
Salary: ₹20,000 – ₹25,000 per month (depending on experience)
Department: Patient Coordination / Customer Service
About Progenesis IVF
Progenesis IVF is committed to providing quality fertility care and a supportive experience for patients throughout their treatment journey. We are looking for a responsible, patient-focused Lapse Package Coordinator to manage package follow-ups, coordinate with patients, and ensure timely communication regarding treatment packages and renewals.
Job Responsibilities
Follow up with patients regarding expired, lapsed, or inactive treatment packages.
Contact patients through calls and WhatsApp to explain package details, renewal options, and next steps.
Maintain regular communication with existing patients to encourage follow-ups and continuity of care.
Coordinate with clinic teams, counsellors, and billing departments to resolve patient queries.
Explain package inclusions, validity, payment details, and renewal procedures clearly.
Maintain accurate patient follow-up records and update information in the CRM or internal system.
Identify patients requiring further assistance and coordinate appointments with the concerned team.
Handle patient concerns professionally while maintaining confidentiality and a positive patient experience.
Achieve assigned follow-up targets and maintain timely communication with patients.
Requirements
Graduate in any discipline; candidates with healthcare, customer service, or sales experience are preferred.
Valuable communication skills in English and Hindi; regional language skills are an advantage.
Basic computer knowledge, including MS Excel and CRM systems.
Strong follow-up, coordination, and customer relationship management skills.
Abil
Pay: Up to ₹25,000.00 per month
Advantages
Health insurance
Provident Fund
Application Question(s):
What is your Current CTC?
What is your Expected CTC?
What is your Notice Period ?
We have Max budget till 25K Per month and Freshers are also allowed. We need Immediate Joiners