Leading American Fashion Brand “Members Only”, is looking for candidates to join their Customer Service team to handle backend sales/marketing .

Education:

· Bachelor’s Degree

Role Description:
Proper urgency, dedication, and attention to quality when addressing customer requirements.
Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
Maintaining a quick response time and outstanding quality overall modes of customer communication.
Identifying opportunities to increase customer satisfaction and revenue.
Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
Coming up with ideas and strategies to increase customer activation,



retention, shopping & improving customer experience.
Manage relationships with existing affiliates, ensuring they are motivated and incentivized.

Knowledge and skills (general and technical):

Excellent English communication skills both verbal & written

Marketing skills – navigating social media channels including affiliate marketing, collaborations etc.

Computer literate – proficient in Microsoft Office including Excel.

Multi-tasking & Problem Solving/Analytical Ability.

📌 Customer Service Executive 0 1 Year Noida
🏢 Members Only
📍 Noida