Role & responsibilities
Drive customer engagement initiatives through various digital platforms, ensuring enhanced customer interaction and satisfaction.
Conduct outbound customer calls for relationship building, product promotion, lead generation, and service-related interactions.
Manage and operate customer engagement and communication platforms effectively to deliver targeted campaigns and customer journeys.
Develop and execute customer communication plans through email, SMS, WhatsApp, mobile applications, and other digital channels
Ensure timely resolution of customer queries and provide exceptional customer experience across all touchpoints.