Paytm is India's leading mobile payments and financial services distribution company, empowering consumers and merchants through innovative digital payment solutions.
Job Summary:
We are looking for a detail-oriented skilled to manage chargebacks, payment disputes, and transaction-related issues, ensuring timely resolution and adherence to defined SLAs.
Key Responsibilities:
Handle chargebacks and disputes related to UPI, card payments, refunds, and other digital transactions.
Investigate disputed transactions and collect supporting evidence.
Coordinate with banks, merchants, and internal teams for dispute resolution.
Track cases and ensure timely closure within defined TAT.
Maintain dispute records and prepare MIS reports.
Required Skills:
Experience in chargeback, payment operations,
dispute management, or banking operations.
Basic understanding of digital payments, UPI, card transactions, and refunds.
Valuable knowledge of MS Excel and MIS reporting.
Robust analytical, communication, and problem-solving skills.
Role: Back Office Operations, Industry Type: FinTech / Payments, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Back Office Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ExcelChargeback Transaction AnalysisAdvanced ExcelDispute Management
📌 Chargeback Associate Noida
🏢 Paytm
📍 Noida
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