• Customer Interaction: Handle incoming/outgoing calls, emails, or chats professionally while adhering to company scripts and guidelines.
Issue Resolution: Troubleshoot product/service complaints, process orders or refunds, and escalate complex problems to senior teams.
Data Management: Log conversation details, update customer profiles, and record call dispositions accurately in CRM platforms (e.g., Salesforce).
Performance Metrics: Meet key performance indicators (KPIs) such as:
First-Call Resolution (FCR) • Average Handling Time (AHT) • Customer Satisfaction (CSAT) scores • Schedule and break adherence
Pay: ₹18,455.00 - ₹28,755.00 per month
Perks
Provident Fund
Work Location: In person
📌 Contact Centre Executive Chennai (India)
🏢 Fabheads Automation
📍 India
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