We are looking for enthusiastic and customer-focused Client Support Coordinator to join our Support Team. In this role, you will be the first point of contact for our hospital clients, attending support calls, resolving basic queries, and coordinating with internal teams to ensure timely resolution of customer issues.
Key Responsibilities
Attend inbound calls from hospital clients across India and GCC regarding software queries and issues
Make outbound calls for follow-ups, feedback collection, and issue resolution updates
Understand customer queries accurately and provide first-level support or appropriate guidance
Log and update customer queries/tickets in the support system with accurate details
Coordinate with technical/support teams for queries that require escalation
Maintain qualified and courteous communication with all clients
Follow up with clients to ensure their issues are resolved satisfactorily
Maintain call records, daily reports, and query trackers as required
Work in rotational shifts to accommodate both India and GCC time zones
Required Skills & Qualifications
Any Degree (freshers are welcome to apply)
Valuable communication skills in English and Malayalam (spoken and written)
Computer knowledge (MS Office, email, ticketing tools)
Pleasant and patient telephone manner
Willingness to work in rotational shifts, including GCC-aligned hours
Positive listening skills and problem-solving attitude
Prior experience in a telecalling/customer support role is an advantage but not mandatory