Clinical Operations Manager (Home Care Operations)

Organisation: Jeeva Health

Reports to: Director / Operations Head

Location: Kochi, Kerala

Work Hours - 9.30 Am - 6.30 Pm(Monday - Saturday)

Role summary

We are looking for an experienced Clinical Operations-manager to lead our home visit nursing team and run day-to-day office coordination. You will ensure patients get protected, consistent, high-quality care at home, and that the office runs on clear processes and software.

Key responsibilities
Manage the home visit nursing team: scheduling, assigning nurses to patients, supervising, and appraising performance.
Ensure clinical quality: review care plans, visit notes, and incident reports, and handle patient or family escalations.
Create and maintain SOPs for home visits, infection control, medication handling, emergency response, documentation, onboarding, and patient intake and discharge.
Coordinate the whole office: patient enquiries, admissions, billing coordination, nurse attendance, and communication between doctors, families, and staff.
Use and manage software: run the scheduling, patient record, and reporting systems, and suggest improvements or new tools.
Train and mentor nurses and support staff,



and keep them current on protocols.
Track KPIs such as visit completion rate, punctuality, patient satisfaction, and incidents, and report them to management.
Do home visits personally when needed, for complex cases, quality checks, or staff shortages.

Key Requirements
GNM / B.Sc. Nursing /ANM with valid Kerala Nursing Council registration
3+ years of nursing experience, including managing home visit nurses
Hands-on home visit experience (wound care, injections, catheter and Ryle's tube care, and elderly care)
Proven ability to write and implement SOPs
Solid organisational and leadership skills
Comfortable with software: MS Office/Google Workspace, and ideally HMS/CRM or scheduling apps
Fluent in Malayalam and English

Preferred Experience with NABH or home care quality standards

Experience handling a small office or admin team

Skills and attributes

Empathetic, dependable, detail-oriented, calm under pressure, and a positive communicator with patients, families, and staff.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits
Paid sick time

Work Location: In person

📌 Clinical Operations Manager Kochi (India)
🏢 Jeeva Health (A unit of Hometown Homecare
📍 India