Key Responsibilities
Handle day-to-day customer account servicing activities accurately and efficiently.
Process account maintenance requests, customer information updates, and account-related transactions.
Investigate and resolve account discrepancies, transaction issues, and customer service requests.
Review account details and supporting documents to ensure accuracy and completeness.
Handle customer disputes, including electronic fund transfer disputes, where applicable.
Ensure compliance with banking procedures, internal controls, and applicable regulatory requirements.
Perform data validation, reconciliation, and reporting activities.
Identify errors, discrepancies, and prospects for process improvement.
Mandatory Skills
Experience in the banking or financial services domain.
Knowledge of customer account servicing and account maintenance.
Solid analytical, problem-solving, and data interpretation skills.
Valuable knowledge of MS Excel and reporting activities.
Excellent verbal and written communication skills.
Strong attention to detail and ability to meet deadlines.
Preferred Skills
Experience in US banking operations.
Knowledge of Regulation E and electronic funds transfer disputes.
Experience with ACH transactions, debit card disputes, or transaction investigations.
Exposure to regulatory reporting, reconciliation, and compliance processes.