Customer Assistance ManagerCREDIT CARD-Hardship Assistance UnitNoida - Manage customer assistance operations specifically for credit card hardship cases.
Handle customer queries and provide support related to credit card difficulties.
Coordinate with internal teams to resolve customer issues efficiently.
Ensure compliance with company policies and regulatory requirements.
Maintain records and documentation related to customer assistance activities.
Support the Hardship Assistance Unit in delivering timely and empathetic customer service.
Work closely with credit and risk teams to facilitate customer relief processes.
Monitor and report on customer assistance metrics and outcomes.
Facilitate communication between customers and the organization to improve service quality.
Contribute to process improvements within the customer support framework.