Customer Service ManagerRWBG Operations (Ops)-Customer Service Desk_Mumbai - Manage and oversee customer service operations to ensure high-quality support.
Lead and coordinate the customer service desk activities.
Responsible for handling customer queries and resolving issues efficiently.
Work closely with operations teams to streamline processes and improve customer satisfaction.
Ensure timely and effective communication with customers.
Monitor team performance and implement improvement strategies.
Maintain records and reports related to customer service activities.
Collaborate with cross-functional teams to enhance service delivery.
Drive initiatives to improve customer experience and operational efficiency.
Uphold company policies and standards in all customer interactions.
📌 Customer Service Manager Mumbai (India)
🏢 Kotak Mahindra Bank
📍 India
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