Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company’s products or services. Customer service specialists serve as the primary link between a brand and its clients. Here is a detailed breakdown of what a customer service role entails: Key Responsibilities Inquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.

Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.

Order Processing: Assist customers with placing orders, processing returns, issuing refunds,



or updating account details.

Record Keeping: Maintain accurate logs of customer interactions, transactions, feedback, and escalations using CRM (Customer Relationship Management) software.

Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.

Pay: ₹15,000.00 - ₹21,000.00 per month

Advantages
Adaptable schedule
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Noida (India)
🏢 Adroit Synergies
📍 India