Sky Service Card Premium - RMSky Channel-Contact Centre InboundNoida - Handle inbound customer service calls related to Sky Service Card Premium.
Provide assistance and resolve customer queries efficiently in a contact centre workplace.
Maintain professionalism and ensure customer satisfaction through effective communication.
Work collaboratively within the team to meet service level agreements and quality standards.
Adapt to the agile nature of contact centre operations and customer needs.
Utilize problem-solving skills to address customer issues promptly.
Follow company policies and procedures while managing customer interactions.
Maintain accurate records of customer interactions and transactions.
Demonstrate patience and empathy while dealing with diverse customer profiles.
Contribute to continuous improvement initiatives within the contact centre.
📌 Customer Service Representative Inbound Contact Centre Noida
🏢 Kotak Mahindra Bank
📍 Noida
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