Role & responsibilities
Greet the patient/relatives/guest in a polite manner.
To answer queries and provide information to visitors & patient coming at the counter or on telephone , determine their needs and guide them accordingly
To understand and apply knowledge of medical terminology to make accurate bill in terms of correct entry
To coordinate with all the departments for smooth functioning of reception/OPD
To follow protocol strictly as per JCI
To admit patients as soon as possible to avoid delay and reduce waiting time
To arrange PCA to drop patients to room/ ward/OPD
To make monthly data and submit it periodically
To courier patient report whenever patient gives request
To exercise high degree of tact and poise and to overcome language barriers especially when dealing with international patients.




To submit credit bills regularly
To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient needs emergency attention, the staff should sense that and send the patient immediately to EMR
To have sympathetic approach towards patients/relatives at all times
To actively participate in all quality and patient safety improvement activities across the organization
To participate comprehensively in all quality program
Any other jobs assigned by superior.

Preferred candidate profile immediate joinee

📌 Customer Care Officer Ahmedabad
🏢 Apollo Hospitals
📍 Ahmedabad