Job Responsibilities
Act as the primary point of contact for assigned customers, handling enquiries, quotation requests and order status queries.
Record and update leads, enquiries, quotations, orders and customer interactions in the CRM accurately and on time.
Prepare quotations and proposals, and follow up with customers until closure.
Answer technical questions on electronic products, components and specifications, escalating to engineering when needed.
Maintain clean customer data and generate CRM reports on leads, conversions and response times for management.

Requirements

Skills & Competencies

Technical
Good understanding of electronic components, circuits and product specifications
Ability to read datasheets and technical drawings
Proficiency in MS Office (especially Excel and Word), email and CRM/ERP tools

Soft skills
Strong written and verbal communication
Robust organisational and time-management skills
Customer-focused, with positive negotiation and follow-up skills
Ability to work independently and with remote teams

Benefits

PF , ESI, and other advantages

📌 Customer Support Engineer Kochi
🏢 Hykon India
📍 Kochi