Customer Interaction & Support: Manage incoming calls, emails, chats, or in-person visits to address client questions and service requests.
Issue Resolution: Investigate customer complaints, provide prompt solutions, and handle escalations professionally.
Relationship Management: Onboard recent clients, check in regularly, and foster long-term loyalty and repeat business.
Data & Feedback Collection: Record and update customer details in a CRM database (such as Salesforce or HubSpot) and gather feedback to improve services.
Cross-Departmental Collaboration: Coordinate with sales, marketing, logistics, and product teams to align service delivery with client needs.
Service Promotion: Identify prospects for cross-selling or upselling products and packages when applicable.
Pay: ₹20,000.00 - ₹32,000.00 per month
Advantages
Cell phone reimbursement
Experience:
Real estate appraisal: 1 year (Preferred)