We are a rapid-growing premium D2C baby and kids brand (Anna Simona) looking for a hands-on Operations Executive to own the day-to-day order and fulfilment engine. You will be the single point of contact between our warehouse, logistics partners, factory, and customers — making sure every order goes out correctly, every return is processed cleanly, and every discrepancy is caught and resolved before it becomes a problem.

This is not a strategy role. It is an execution role for someone who is organised, proactive, and genuinely positive at keeping many moving parts in sync.

What you will do
Manage daily order processing and dispatch coordination via Shopify
Liaise with the factory daily on dispatch schedules: confirm what is ready, coordinate pickups, follow up on pending items
Handle all shipping and logistics — coordinating with courier partners, resolving pickup and delivery issues, managing RTOs and re-dispatch
Negotiate and track shipping rates; flag discrepancies and recover shortages




Manage customer communication on WhatsApp and email for order status, delivery issues, and post-purchase queries
Process returns, exchanges, and refunds end-to-end on Shopify
Maintain inventory records for finished goods and flag stock-outs in advance
Build and maintain Excel trackers for orders, inventory, RTOs, and customer issues

Who we are looking for
2–4 years in operations, logistics, or fulfilment at a D2C brand, e-commerce company, or 3PL
Works independently and flags issues before being asked
Comfortable with Zoho Inventory or willing to learn quickly — it is our primary inventory system
Solid Shopify knowledge (order management, returns, basic reporting)
Solid Excel skills — builds own trackers
Fluent in English for customer communication
Mumbai-based; some in-person coordination required

📌 E Commerce Operations Executive Mumbai (India)
🏢 Annasimona Kids
📍 India