Communication: Hindi and English Communication Required
Location: Navi mumbai
Roles & Responsibilities
Handle customer queries through calls, chat, and email.
Understand customer concerns and provide accurate and timely solutions.
Resolve customer complaints professionally and efficiently.
Provide clear information regarding products, services, and processes.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex customer issues to the appropriate department when required.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Maintain professional and courteous communication with customers.
Follow company policies, processes, and quality standards.
Ensure a positive customer experience and maintain service quality.
Candidate Requirements
Minimum qualification: 12th Pass.
Freshers are welcome to apply
Hindi and English communication skills are mandatory.
Valuable verbal and written communication abilities.
Strong listening and problem-solving skills.
Basic computer knowledge.
Skilled attitude and customer-focused approach.
Ability to work effectively in a team workplace.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits
Commuter assistance
Food provided
Health insurance
Life insurance
Provident Fund
Application Question(s):
How much do you rate your English communication skill out of 10?
How many months of experience do you have in calling related roles?
What's your last in-hand salary ?
Are you ok with the sales role with higher incentive ?