Department: Front Office | Experience: 0–2 Years | Employment: Full time
We are looking for a friendly, qualified, and guest-focused Front Office Associate to join our team. The ideal candidate will be responsible for creating a warm first impression and ensuring a smooth and memorable guest experience.
Key Responsibilities
Welcome, greet, and assist guests in a skilled and friendly manner.
Handle check-ins, check-outs, reservations, and guest requests efficiently.
Provide accurate information about hotel facilities, services, and local attractions.
Respond to guest queries and resolve concerns promptly and courteously.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
Handle guest billing, payments, and front office documentation accurately.
Maintain updated guest records and ensure proper shift handovers.
Follow hotel SOPs, service standards, and safety procedures.
Support the team in achieving high guest satisfaction and service quality.
📌 Front Office Associate Chennai
🏢 Shilton Hospitality
📍 Chennai
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