Key Responsibilities
Operational Management:
Oversee day-to-day operations across diagnostic departments (Radiology, Imaging, Laboratory).
Streamline workflow processes to minimize patient wait times and optimize diagnostic reporting turnaround time.
Implement standard operating procedures (SOPs) to ensure high-quality, patient-centric service delivery.
Strategic &
Business Growth:
Develop and execute business development strategies to expand referral networks with doctors, hospitals, clinics, and corporate partners in Kollam and surrounding areas.
Plan local marketing initiatives, health packages, and community health drives.
Financial &
Resource Management:
Manage center budgets, operational costs, revenue streams, and financial forecasting.
Oversee procurement, inventory maintenance, and vendor negotiations for lab equipment and reagents.
Team Leadership &
Administration:
Lead, mentor, and supervise administrative, technical, and nursing staff.
Work alongside radiologists, technicians, and front-desk teams to foster a cooperative work workplace.
Handle staff scheduling, recruitment, performance evaluations,



and training programs.
Quality Assurance &
Compliance:
Ensure strict compliance with medical regulations, health safety guidelines, and diagnostic accreditation standards.
Address patient feedback, resolves customer service concerns, and maintain high satisfaction rates.

Qualifications &
Requirements
Education: Master’s degree in Hospital Administration (MHA), Healthcare Management (MBA), or a related healthcare field.
Experience: 8–15 years of operational management experience, preferably within a diagnostic center, hospital, or scan facility.
Skills:
Robust leadership, decision-making, and organizational skills.
Deep understanding of diagnostic equipment, laboratory workflows, and medical terminology.
Excellent communication and interpersonal skills.
Proficiency in local language (Malayalam) and English is essential.
Proven track record in patient relationship management and complaint resolution.

Work Location: In person

📌 General Manager Kollam
🏢 QUILON SCANS CENTRE
📍 Kollam