Role & responsibilities:
To deliver friendly, effective customer service and to create a warm and welcoming atmosphere for all our visitors.
Manage Visitors, Guests and Conferences.
Greeting the visitors and assisting them by providing the information needed or referring them to the respective departments / officials.
Attending to walk in customers / candidates.
Handling customer grievances / complaints and directing them to proper departments / officials for resolution.
Answers all incoming calls, takes messages and transfers callers to the appropriate department / officials.
Connecting branches / RO / ZO / HO and attending intercom queries.
Manages confidential information with discretion always.
Manage Front Office related registers such as Couriers, Visitors, Call registers, Attendance Register, etc.




Maintain neat and organized appearance of the Front Desk area.
Work with Infra dept. to prioritize business, meetings and information needs.
Timely delivery of cheques / documents / bills to the vendors and keeping proper track.
Maintaining security and controlling access via reception desk.

Preferred candidate profile:
Excellent communication, collaboration and coordination skills
Conversant in English, Hindi & Malayalam.
Basic Computer Knowledge, especially MS Office applications mandatory.
Smart, Energetic and pleasing personality.
Well groomed.

📌 Front Office Receptionist Ernakulam
🏢 Muthoot Microfin
📍 Ernakulam