Key Roles and Responsibilities
Greet patients, families, and visitors warmly.
Provide facility directions.
Help calm anxious patients and address immediate questions.
Keep the reception area clean, organized, and stocked with patient forms or brochures.
Manage office supplies, courier services, and log-book records.
Record and forward patient grievances or feedback to administration.
Transparent, polite verbal and written skills to interact with diverse patients and clinical teams.