Role & responsibilities
Can visit our Restaurant Partners in the Field
Provide service and customer support during field visits
Install our POS software in their System / Device
Give training about our product to our client
Diagnose errors or technical problems and determine proper solutions to resolve their queries
Build positive relationships with customers
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to understand the root of the problem quickly
Communicate with clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue, Ensure all issues are properly logged
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS settings
Positive understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.