Extend a warm welcome to guests upon arrival and provide a fond farewell during check-out.
Escort VIPs, loyalty program members, and long-stay guests directly to their rooms, facilitating personalized in-room check-ins.
Review daily arrival lists to identify VIP status, special configurations, and specific requests.
Coordinate smooth check-ins and check-outs to prevent front desk congestion.
Guest Engagement & Relationship Management
Actively spend time in the lobby area to interact with guests, anticipate needs, and build rapport.
Maintain accurate guest history profile logs, meticulously noting guest likes, dislikes, preferences, and allergies in the Property Management System (PMS).
Promote, upsell, and handle inquiries regarding hotel amenities (spa, specialty dining), upgraded room classes, and the hotel's loyalty rewards program.
Provide concierges-style insights about local city attractions, travel directions, booking events, and internal packages.
VIP Protocol & Celebration Handling
Perform pre-registration formalities and assign prime rooms based on VIP tier and preferences.




Inspect VIP rooms prior to arrival to guarantee that custom setups and welcoming corporate/personal amenities are perfectly placed.
Arrange special surprise setups for milestone visits, such as birthdays, honeymoons, or anniversaries.
Problem Resolution & Service Recovery
Handle guest feedback, complaints, and queries quickly and tactfully.
Execute immediate first-hand service recoveries (e.g., complimentary vouchers, room moves) within authorized boundaries.
Log all incidents in the shift logbook and escalate major grievances to the Guest Relations Manager or Front Office Head.
Departmental Operations Support
Liaise closely with Housekeeping and Food & Beverage teams to synchronize room availability and catering constraints for arrival schedules.
Execute basic cashiering duties and handle guest protected-deposit locker requests securely when necessary.
Provide clean handovers at shift completion to keep subsequent teams informed of unresolved guest needs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages
Adaptable schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Guest Relationship Executive Byculla (India)
🏢 Znrecruiters
📍 India