Make outbound calls to prospective customers and vendors to promote company services.
Handle inbound calls and respond to customer queries professionally.
Generate and follow up on leads through telephone calls.
Explain services, offers, and relevant information clearly to customers.
Maintain regular follow-ups with prospective and existing customers.
Address customer concerns and coordinate with the concerned teams for resolution.
Maintain and update customer and lead information in CRM systems, spreadsheets, or Excel.
Maintain valuable relationships with vendors and customers through regular communication.
Record call details, follow-up status, and customer feedback accurately.
Achieve assigned call, lead generation, and follow-up targets.
Perform other telecalling and customer-support-related activities as assigned.
Job Specification
Education
Graduate in any discipline.
Experience
Minimum 1 year of experience in telecalling, customer service, telesales, or a related role.
Prior experience in customer service or telecalling will be an added advantage.
Preferably Male candidate
Skills & Competencies
Fluency in Tamil is mandatory.
Good verbal communication and interpersonal skills.
Basic computer proficiency.
Familiarity with CRM tools, MS Excel, and spreadsheets.
Valuable follow-up and customer-handling skills.
Ability to maintain accurate records and manage multiple calls/follow-ups.
Target-oriented, proactive, and customer-focused approach.
Ability to work effectively both independently and as part of a team.