Role Overview The Front Desk Executive is responsible for ensuring a positive and seamless experience for guests/customers by managing interactions, addressing concerns, and building long-term relationships to enhance satisfaction and loyalty.

Key Responsibilities1. Guest Interaction & Experience
Welcome guests/customers and ensure a warm, skilled first impression
Understand guest needs and provide appropriate assistance
Ensure a high level of customer satisfaction at all touchpoints
Relationship Management
Build and maintain solid relationships with guests
Handle guest queries, complaints, and feedback effectively
Follow up with guests to ensure issue resolution and satisfaction
Coordination & Support
Coordinate with internal teams (operations, housekeeping, sales, CRM)
Ensure timely delivery of services and commitments made to guests
Support customer onboarding and service processes
Complaint Handling & Escalation
Address and resolve guest complaints promptly and professionally
Escalate critical issues to management when required
Maintain records of complaints and resolutions
Customer Feedback & Reporting




Collect and analyze guest feedback for service improvement
Maintain guest databases and interaction records
Prepare reports on customer satisfaction and service quality
Administrative Support
Maintain documentation related to guest interactions
Assist in front desk or customer service operations if required

Key Skills & Competencies
Excellent communication and interpersonal skills
Robust customer service orientation
Problem-solving and conflict resolution skills
Patience, empathy, and a positive attitude
Ability to multitask and handle pressure

Qualifications & Experience
Bachelor’s degree in any discipline (Hospitality preferred)
1–5 years of experience in customer service / guest relations
Experience in hospitality, real estate, or service industry preferred

Preferred Attributes
Well-groomed and presentable personality
Strong coordination and follow-up skills
Familiarity with CRM tools and customer handling processes

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits
Provident Fund

Work Location: In person

📌 Front Desk Executive Borivali
🏢 Kanakia Spaces Reality Pvt.Ltd.
📍 Borivali