As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. You will play a key role in managing the front desk staff and maintaining a welcoming workplace for guests.
Responsibilities
Manage and supervise front desk staff, including training and scheduling
Ensure smooth check-in and check-out processes for guests
Handle guest inquiries, requests, and complaints promptly and professionally
Maintain accurate records and accounts of all front office activities
Coordinate with other departments to ensure seamless guest experiences
Implement and enforce hotel policies and procedures
Monitor and maintain the cleanliness and organization of the front desk area
Experience
Previous experience in a front office or hospitality management role
Proficiency in phone systems and customer service practices
Multilingual abilities are a plus
Familiarity with night audit procedures is advantageous
Robust guest relations skills with a focus on providing exceptional guest services
Job Type: Full-time
Pay: ₹20,000.00 - ₹26,000.00 per month
Perks
Flexible schedule
Food provided
Paid time off
Work Location: In person
📌 Front Desk Receptionist Delhi
🏢 Hotel Grand Godwin
📍 Delhi
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