Develop and implement a comprehensive customer service strategy aligned with the company’s vision and business objectives across India.
Lead and manage the nationwide customer service team to ensure consistent, high-quality service delivery.
Establish and monitor service level agreements (SLAs) to ensure timely resolution of customer issues and inquiries.
Drive initiatives to improve customer satisfaction, retention, and loyalty at a national scale.
Design and implement customer feedback mechanisms and analytics to identify trends and areas for improvement.
Collaborate with cross-functional teams including sales, technical support, and logistics to ensure seamless customer experience.
Standardize customer service processes and protocols across all regions for uniformity and efficiency.
Manage escalations and critical customer issues with a focus on swift resolution and maintaining long-term relationships.
Oversee training and development programs to continuously enhance the skills and knowledge of the customer service team.
Provide regular performance reports and insights to senior leadership for strategic decision-making




Quality Audits conducted
Customer Satisfaction: National average CSAT and NPS scores.
Project Delivery: Percentage of installations completed on time and within budget across all regions.
Service Efficiency: Average response and resolution time for service requests nationwide.
Quality Compliance: First-time-right installation rate and reduction in rework instances.
Safety Compliance: Number of safety incidents reported during installation and service activities.
Team Performance: Employee productivity metrics, training completion rates, and retention levels.
Operational Cost Control: Adherence to budgetary constraints and optimisation of resource utilisation.
Process Standardisation: Implementation status and adherence rates of SOPs across regions.
Stakeholder Engagement: Feedback scores from key clients, vendors, and internal teams.

Short Info
Posted: 0 day(s) ago
Location: Vikhroli
Qualifications: BE/ B.Tech – Mechanical
Experience: 15 Years - 0 Months To 20 Years - 0 Months

📌 Head Customer Service Storages Vikhroli
🏢 Blue Star
📍 Vikhroli