Key Responsibilities

A. Technical Support
Provide technical assistance to employees for computer, printer, email, and software-related issues.
Troubleshoot hardware, software, network, and connectivity problems.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Ensure timely resolution of IT-related complaints and service requests.

B. Network & System Maintenance
Assist in maintaining LAN, Wi-Fi, internet connectivity, and network equipment.
Monitor system performance and report technical issues to the IT Manager.
Support the maintenance of servers, switches, routers, and other IT infrastructure.
Coordinate with internet service providers and external IT vendors when required.

C. Hotel Systems Support
Provide technical support for hotel operational systems, including the Property Management System (PMS), Point of Sale (POS), and other authorized applications.
Assist the Front Office, F&B;, Finance, HR, and other departments with IT-related requirements.
Ensure the proper functioning of systems used in daily hotel operations.
Support authorized user access and account configuration.

D. Data Security & Backup
Follow company IT security policies and procedures.




Assist with regular data backups and recovery procedures as instructed.
Ensure antivirus software and system updates are maintained.
Maintain the confidentiality of company information and employee data.
Report suspected security incidents or unauthorized access immediately.

E. IT Asset Management
Maintain records of computers, printers, accessories, and other IT assets.
Track IT equipment allocation, repairs, replacements, and returns.
Assist in software installation, licensing records, and inventory management.
Ensure the proper handling and protected custody of IT equipment.

F. Documentation & Coordination
Maintain records of IT complaints, troubleshooting activities, and service requests.
Update the IT issue register and provide regular status reports.
Coordinate with vendors for repairs, maintenance, and technical support.
Perform other IT-related duties assigned by the reporting manager.

Pay: ₹16,000.00 - ₹25,000.00 per year

Perks
Adaptable schedule
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 It Associate Muthukadu
🏢 MGM Muthu Hotels
📍 Muthukadu