Objective To create, improve, and sustain operational and field execution processes aimed at driving growth in digital lending products, while also managing field sales performance to ensure end-to-end delivery excellence.

Key Resposnsibilties

A. Field Sales Team Management
Lead and manage the Field Sales team responsible for customer acquisition through on-ground efforts (high-risk, drop-offs, or unresponsive leads).
Define and monitor KPIs, incentive structures, and daily sales tracking to ensure achievement of sales targets.
Drive on-ground discipline, productivity, and adherence to compliance guidelines by the field force.
Plan and execute field sales strategies to improve end-to-end conversions.




Ensure robust performance reporting and MIS for field operations; use data insights to course-correct and scale initiatives.
Act as the bridge between telesales/digital channels and field force for lead management and feedback integration.

B. People & Reporting
Manage a team of process/operations executives and field supervisors.
Guide and develop team capabilities through structured reviews, feedback, and training interventions.
Prepare regular reports and dashboards using MS Excel (and other internal tools) for senior management reviews.

📌 Manager Field Sales Gurugram
🏢 home credit
📍 Gurugram