Key Responsibilities
Handle inbound and outbound customer calls in Tamil with professionalism and courtesy.
Serve as the primary point of contact for customer queries, concerns, and service requests.
Provide accurate information about products, services, offers, and order-related inquiries.
Resolve customer complaints efficiently while ensuring a positive customer experience.
Follow up with customers for feedback, issue resolution, and promotional activities as required.
Maintain high customer satisfaction through effective communication and problem-solving.
Accurately record customer interactions in the system and ensure timely updates.
Meet individual and team performance targets, including quality, productivity, and customer satisfaction.

Required Skills
Excellent verbal communication skills in Tamil.
Basic communication skills in English.
Positive listening, interpersonal, and customer-handling skills.
Ability to empathize with customers and resolve concerns patiently.




Confidence in handling both inbound and outbound voice calls.
Robust problem-solving skills with a customer-first approach.
Basic computer knowledge and typing skills.
Ability to work rotational shifts and adapt to a dynamic work environment.

Eligibility Criteria
Freshers are welcome to apply.
Candidates with any graduate degree or diploma are eligible.
Candidates should have a passion for customer service and good communication skills.

Why Join KGiS?
Opportunity to start your career with a reputed BPM organization.
Structured training and continuous learning opportunities.
A professional and inclusive work setting.
Career growth and internal advancement opportunities.
Exposure to global customer service standards.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Junior Process Associate Tamil Coimbatore (India)
🏢 KG Invicta Services Private
📍 India