Job Title: IT Manager

Department: Information Technology

Location: BKC, Mumbai

Job Summary:

We are seeking an experienced and proactive IT Manager to oversee and manage the companys technology infrastructure and systems. The ideal candidate will have a robust understanding of retail and manufacturing tech processes, ERP systems used in the jewellery sector, and data security protocols.

Key Responsibilities:
IT Infrastructure & Network Management:
Manage and maintain IT infrastructure including servers, networks, security systems, and hardware.
Handle end-to-end IT processes, including user account management, system access, asset management, software licensing, and IT support.
Plan, coordinate, and execute IT infrastructure setup for recent branch offices, including network, hardware, and connectivity requirements.
Software & ERP Systems:
Oversee implementation, customization, and support for ERP systems
Liaise with software vendors and ensure smooth integration with business operations.
Security & Compliance:
Implement data protection and cybersecurity measures specific to sensitive jewellery design, inventory, and client data.
Ensure IT policies comply with industry regulations and internal SOPs.




User Support & Training:
Provide end-user support and training across departments.
Troubleshoot hardware/software issues and escalate where necessary.
Project & Vendor Management:
Lead IT-related projects such as software upgrades, digital transformation,
Manage relationships with IT vendors and service providers.
Reporting & Documentation:
Maintain documentation of systems, procedures, and licenses.
Prepare reports on system performance, usage, and upgrades.

Key Skills and Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field.
12 + years of experience in IT roles, preferably within jewellery industry.
Hands-on experience with ERP and inventory management software specific to jewellery.
Robust problem-solving and analytical skills.
Familiarity with branch IT setups and display security

Preferred Attributes:
Detail-oriented with a solid sense of responsibility.
Ability to manage multiple locations or remote showroom support.
Good communication and interpersonal skills for vendor and stakeholder coordination.

📌 Ict Senior Manager Mumbai
🏢 HRD Antwerp
📍 Mumbai