Roles and Responsibilities
Manage sales activities, including lead generation, prospecting, and customer meetings.
Develop and maintain relationships with existing customers to identify upsell prospects.
Collaborate with cross-functional teams to resolve customer issues and improve overall satisfaction.
Coordinate customer forecast, urgent delivery requirements.
Provide technical support to customers through phone calls, emails, or in-person visits.
Follow up with the Sales team to ensure customer POs and weekly shipping schedules are obtained and confirmed.
Arrange outbound logistics, monitor the entire shipping process, and coordinate with customs brokers as necessary.
Ensure that shipping documentation is either sent via email to the customer or included with the shipment.
Develop weekly Master Production Schedules (MPS) based on customer forecasts, purchase orders (POs), and inventory levels; monitor and ensure the production department adheres to the MPS, strictly aligning production with customer demand to avoid overproduction.