Roles and Responsibilities
Provide customer support to Japanese clients through phone calls, emails, or chats.
Handle customer inquiries related to products/services offered by the company.
Resolve customer complaints and concerns in a timely and qualified manner.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require technical assistance.
Desired Candidate Profile
6 Months of experience in BPO/Call Centre workplace handling international calls (Japanese language expertise).
Proficiency in Japanese language at JLPT N2 level or higher.
Solid communication skills for effective interaction with customers over phone/email/chat.
Ability to work on rotational shifts including night shifts as per business requirements.
📌 Japanese Language Expert Jaipur
🏢 Transcom
📍 Jaipur
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