A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company
Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts
Developing solid relationships with key clients by understanding their business needs, goals, and challenges
This involves regular communication, conducting meetings, and building rapport with key stakeholders
Identifying prospects for account growth and expansion within the key accounts
This may involve cross-selling or upselling additional products or services, identifying new business opportunities, and developing strategies to increase revenue and market share
Ensuring high levels of customer satisfaction and retention within the key accounts
This includes proactively addressing customer concerns, resolving issues, and acting as the primary point of contact for any service-related inquiries or escalations
Collaborating with internal teams, such as sales, marketing,



and product development, to develop strategic account plans
These plans outline the objectives, strategies, and action steps required to meet customer needs and achieve business goals
Tracking and analyzing key performance metrics and indicators for the key accounts
This includes monitoring revenue growth, customer satisfaction scores, market trends, and competitive activities to identify areas for improvement and develop proactive strategies

KRA
Monthly Sales and Business Performance.
Communication downwards and upwards

Experience
Min. 12 years of experience in similar / allied industry.

Qualification
Any graduate or B.E/ B.Tech Preferred
MBA or any other additional qualification added advantage

Pay: ₹90,000.00 - ₹100,000.00 per month

Advantages
Paid sick time
Provident Fund

Work Location: In person

📌 Key Account Manager Kochi (India)
🏢 Rely People Solutions
📍 India