Roles and Responsibilities – International Voice & Chat Support
Handle international customer queries through inbound/outbound calls and live chat, depending on process requirements.
Provide accurate information, resolve customer concerns, and ensure a positive customer experience.
Communicate professionally in English with international customers through verbal and written channels.
Manage multiple customer interactions efficiently while maintaining service quality and accuracy.
Understand customer issues, troubleshoot basic concerns where applicable, and provide appropriate resolutions.
Maintain accurate records of customer interactions, update customer information, and document resolutions in the system.
Follow standard operating procedures, quality guidelines,



and customer service performance targets.
Escalate complex or unresolved issues to the relevant department when necessary.
Adapt to voice or non-voice responsibilities based on business requirements.
Be adaptable to work in rotational shifts, including night shifts, as required by the international process.

Interested candidates can connect at the below given details :-

Email ID - [email protected]

Contact No. - 93299 22460

Pay: ₹350,000.00 - ₹400,000.00 per year

Advantages
Versatile schedule
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 International Voice / Chat Support Executive Airoli
🏢 Recruiting/Staffing
📍 Airoli