Role & responsibilities
Own and manage a portfolio of key accounts, building long-term, trust-based relationships with client stakeholders.
Coordinate with the internal operations team on vehicle placement, pickup, delivery and POD to meet agreed TAT.
Monitor shipments through the TMS / excel sheet and share timely status updates and exception reports with clients.
Resolve service escalations, delays and claims promptly and professionally.
Conduct periodic account reviews and business reviews (QBRs) to improve service levels and identify upsell opportunities.
Track billing, invoice reconciliation and payment collections in line with agreed credit terms. Follow up for payments after invoicing.
Prepare accurate MIS reports (volume, revenue, on-time performance, outstanding) for management.
Identify current lanes, recent clients and cross-selling opportunities within existing accounts.
Ensure adherence to statutory documentation and compliance requirements (LR, e-way bill, etc.).
Preferred candidate profile
Education: Graduate or masters in any discipline.
Experience: 4 to 7 years in logistics / transportation, with hands-on exposure to FTL and PTL operations.
Technical skills: Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) and working knowledge of a Transport Management System (TMS).
Soft skills: Strong communication, negotiation, follow-up and problem-solving abilities; a customer-first attitude.
Other: Positive knowledge of freight rates, lanes and the transport market in the respective region; willingness to coordinate closely with the field and operations teams.
Should be able to handle pressure and perform.
Should be able to be available on phone 24x7 as it is a very tough industry.
Should be able to talk to common level like drivers, vehicle owners, labours,etc and manage everyone.