Job Duties / Key Accountabilities
Lead, mentor, and motivate technical operations professionals and engineers.
Delegate tasks and manage workloads to foster a cooperative and supportive team.
Conduct performance reviews, provide feedback, and identify training needs for team growth.
Oversee the daily operations and maintenance of the IT infrastructure.
Implement or update monitoring tools to ensure system health and proactively address issues.
Coordinate the response to incidents and lead the technical triage of critical issues.
Minimize downtime by quickly resolving problems.
Automate and optimize processes to improve operational efficiency.
Manage technical projects from start to finish.
Act as a technical expert and liaison between the operations team and other departments.
Gather requirements and ensure technical solutions align with business objectives.

Desired
A bachelors degree in computer science, Information Technology, or a related field is typically required.
Strong background in IT systems, networks,



and software applications, with hands-on experience.
Proven experience leading or supervising a technical team.
Excellent problem-solving, analytical, and diagnostic skills.
Robust communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical audiences.
Experience with monitoring and log management tools (e.g., Splunk, Nagios, Grafana, Zabbix).
Resilience and adaptability to work in a fast-paced, high-pressure environment.
Solid organizational and time-management abilities.
A proactive and innovative mindset focused on continuous improvement.
Relevant technical or project management certifications (e.g., ITIL, PMP) are often preferred.
SSIS
Monitoring Tool Experience (Zabbix/Nagios)
VMWare or VSphere
Outsystems
Java Web App Servers (Wildfly or JBoss)
Ticketing tool JIRA.

📌 Lead Technical Support Engineer Bengaluru
🏢 SG Lottery India
📍 Bengaluru