Work timing -8am to 5 PM EST/CST/PST as per client requirement (India night shift)
Working Days - 5 Days Location -Work from Office in Bangalore
Reporting to - Process Manager
Immediate joiners preferred.
Role Description
Inbound International Voice BPO role
Its in Logistics Domain. The role will require interaction with US based customers/End users and managing their business needs.
The role will require working knowledge of typing/maintaining basic reports in Excel
Positive Spoken English skills to interact with clients/end users
Proven customer service skills that support robust and loyal relations
Valuable math skills to organize load efficiency while not exceeding legal limitations.
Proven Critical-thinking skills with the ability to take and give critical feedback.
Must be self-motivated and able to manage the stress and demands of the role.
Creative problem-solving incoming answering calls describing our service to potential clients (adding value during conversation)
Role Requirements
Great Spoken English Communication skills
Previous international voice customer support experience preferable
Ready to work in EST/CST/PST as per client requirements
Basic Computer skills in Microsoft Office and Excel
Familiar with Outlook, MS teams etc.
About VVS Verbiage Ventures Solutions is a BPO industry specializing in back-office operations. Our headquarters are located in Bangalore, India. Our India center is the back office for our US operations and provides IT and BPO services to various clients.